Your privacy matters to Roppen Transportation Services Private Limited (the “Company”, “we”, “GENZ”, “us” or “our”).
This Privacy Policy (“Policy”) describes the policies and procedures on the collection, use, processing, storage, retrieval, disclosure, transfer and protection of your information, including personal information and sensitive personal data or information (“Information”), that GENZ may receive through:
The website and GENZ App are collectively referred to as the “GENZ Platform”.
The terms “you” and “your” refer to a Captain (defined below), a Customer (defined below), a Vendor Partner (defined below) or any other user of the GENZ Platform and/or availing the Services (defined below).
The term “Services” refers to any services offered by GENZ in accordance with the terms and conditions applicable to you (and available on the GENZ Platform) whether on the GENZ Platform or otherwise.
Capital terms not defined herein have the meaning assigned to them in the terms and conditions applicable to you and available on the GENZ Platform.
By accessing or using the GENZ Platform or the Services, you agree and consent to this Policy, along with any amendments made by the Company at its sole discretion and posted on the GENZ Platform from time to time.
Any collection, processing, retrieval, transfer, use, storage, disclosure and protection of your Information will be in accordance with this Policy and applicable laws, including but not limited to the Information Technology Act, 2000, and the rules framed thereunder (“Applicable Laws”).
You hereby represent to GENZ that:
Unless otherwise provided in this Policy, the terms capitalized in the Policy shall have the meaning as provided hereunder:
Personal Information: We may ask you to provide certain Personal Information to us. We may collect this information through various means and in various places for the provision of Services, including account registration forms, contact us forms, or when you otherwise interact with us. We shall ask you to provide only such Personal Information which is for lawful purposes connected with our Services and necessary to be collected by us for such purpose.
The Information you provide includes:
We may collect data from SMS/ text messages upon receiving Device access permissions from you for the purposes of (i) issuing and receiving one-time passwords and other device verification, and (ii) automatically filling verification details during financial transactions, either through us or a TPSP, in accordance with Applicable Laws. We do not share or transfer SMS/ text message data to any third party other than as provided under this Policy.
If you are a Vendor Partner or a Captain, we will, additionally, record your calls with us made from the Device used to provide Services and related call details.
We collect Information about how you interact with the GENZ App and any of our web sites to which the GENZ App links, such as how many times you use a specific part of the GENZ App over a given time period, the amount of time you spend using the GENZ App, how often you use the GENZ App, actions you take in the GENZ App and how you engage with the GENZ App, etc.
Usage Information may be collected using a cookie. If you do not want information to be collected through the use of cookies, your browser / app settings allows you to deny or accept the use of cookies. Cookies can be disabled or controlled by setting a preference within your web browser or on your Device. If you choose to disable cookies or flash cookies on your Device, some features of the Services may not function properly or we may not be able to customize the delivery of information to you. The Company cannot control the use of cookies (or the resulting information) by third parties, and use of third-party cookies is not covered by our Policy.
We may, from time to time, collect Information about you through GENZ Platform or while availing the Services and collect Information from our affiliates or third parties / TPSPs such as technical sub-contractors, business partners, analytics providers, search information providers, payment service providers, etc., and also from publicly available sources such as commercially available marketing lists, social networks and other related media.
Our primary goal in collecting your Information is to provide you with an enhanced experience when using the Services. We may use your Information we collect in accordance with this Policy for the following purposes:
We do not sell, share, rent, or trade the information we have collected about you, other than as disclosed within this Policy or at the time you provide your Information. Below are the situations when Information may be shared:
You may opt to receive information and/or marketing offers directly from third parties when you access third-party links on the GENZ App. If you do agree to have your Personal Information shared, your Personal Information will be disclosed to such third parties and all Information you disclose will be subject to the privacy policy and practices of such third parties. We are not responsible for the privacy policies and practices of such third parties, and therefore, you should review their privacy policies before agreeing to receive such information. If you later decide that you no longer want to receive communication from a third party, you will need to contact them directly.
We may share the Information you provide with our TPSPs, business partners, and agents. Please refer to such third party’s privacy policy for more details before using their services on the GENZ App.
We use TPSPs to facilitate our Services, perform certain aspects of the Services on our behalf, such as:
These third parties will only have access to Information, including Personal Information, to carry out the services they are performing for us. We will require them to ensure the same level of data protection as we do and impose contractual obligations not to disclose or use Personal Information for any other purpose.
TPSPs providing analytics-related services may set and access their own cookies, web beacons, and embedded scripts on your device and may collect or have access to information about you.
Certain aspects of the Services may be provided to you in association with third parties (“Co-Branded Services”) such as credit houses, loan providers, sponsors, and charities. If you elect to register for products and/or services through these services, you will be deemed to have consented to providing your Information to both us and the third party. Further, if you sign in to a Co-Branded Service with a username and password obtained through our Services, your Personal Information may be disclosed to the identified third parties and will be subject to their privacy policies.
We may offer Promotions through the Services that may require registration. By participating in a Promotion, you agree to the official rules that govern that Promotion, which may include allowing the sponsor of the Promotion to use your name, voice, and/or likeness in advertising or marketing associated with the Promotion. Your Personal Information may be disclosed to third parties or the public in connection with the administration of such Promotion.
We may access, use, preserve, transfer, and disclose your information (including Personal Information, IP address, Device Information, or geo-location data) to government or law enforcement officials or private parties as necessary for:
We may share your Information, including your Personal Information and Usage Information, with our parent, subsidiaries, and affiliates for internal reasons, including business and operational purposes. We also reserve the right to disclose and transfer your information to a subsequent owner or operator of the Services in case of a corporate merger, restructuring, or asset sale.
We may share your information with third parties for purposes including market research, data analysis, and to improve products or services available to you.
The Services may contain content supplied by third parties, which may collect website usage information and your device identifier when pages are served to your browser. We are not responsible for the privacy practices of these third parties. You should review their privacy policies before submitting any information to them.
This Policy does not cover information obtained by Captains or Vendor Partners while providing services such as transportation, delivery, or rentals.
You are responsible for maintaining the accuracy of the information you submit to us. If your information changes, you may correct, delete, or amend it through your account or by contacting us. If you wish to cancel your account or stop using our Services, please contact us. We may retain some of your information for business and legal reasons.
We store your information securely and use industry-standard security practices such as encryption, firewalls, and SSL for protection. However, no security system is entirely impenetrable, and we cannot guarantee the security of your information while it is being transmitted over the internet.
We do not knowingly collect information from children under 18 years old. The use of the GENZ App is only available to persons who can enter into legally binding contracts.
If you have questions, requests, or complaints about how we process your information, please contact our Grievance Officer:
We may update this Policy from time to time. Any changes will be effective immediately upon posting. We will notify you of material changes by email or via notice on the GENZ App. Continued use of the Services after the updated Policy becomes effective will indicate your acceptance of the new Policy.